The Roux’d Chef Insulated Tumbler

Whether it’s coffee at sunrise or something cold by the fire, The Roux’d Chef Insulated Tumbler keeps your drink at the perfect temperature. Built with double-wall insulation and a spill-resistant lid, this tumbler is made for outdoor living.

Durable, stylish, and ready for camp, kitchen, or cookout.

📦 Returns

We accept returns on unused, unworn, and unwashed items within 14 days of delivery.

To be eligible for a return:

• Item must be in original condition

• Item must not show signs of wear, washing, or use

• Tags (if applicable) must still be attached

❌ Non-Returnable Items

The following items are final sale and cannot be returned or refunded:

• Used or worn items

• Washed apparel

• Drinkware that has been used

• Sale or clearance items

• Event or pop-up purchases

🔄 Exchanges

We offer size or item exchanges for apparel within 14 days, subject to availability.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

💳 Refunds

Once your return is received and inspected:

• Approved refunds will be issued to the original payment method

• Refunds are processed within 5–7 business days

• Original shipping costs are non-refundable

🚚 Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

• Your order number

• Photos of the issue

We will replace the item or issue a refund at no additional cost.

📬 Return Shipping

Customers are responsible for return shipping unless the return is due to our error.

We recommend using a trackable shipping method. Chef JP Outdoors is not responsible for lost return packages.

📩 How to Start a Return

Email us at: [your email here]

Include:

• Order number

• Item(s) you wish to return

• Reason for return

📦 Order Processing

All orders are processed within 2–4 business days (excluding weekends and holidays).

During high-volume periods (product drops, events, holidays), processing times may be slightly longer.

🚛 Shipping Methods & Rates

Shipping rates are calculated at checkout based on:

• Order weight

• Destination

• Selected shipping method

We currently ship using USPS and UPS.

🇺🇸 Domestic Shipping (United States)

Estimated delivery times once shipped:

• Standard Shipping: 3–7 business days

• Priority Shipping: 2–3 business days

Delivery times are estimates and not guaranteed.

🌎 International Shipping

At this time, Chef JP Outdoors ships within the United States only.

International shipping will be added in the future.

📬 Shipping Confirmation & Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information.

Please allow 24 hours for tracking updates to appear.

📦 Shipping Address Accuracy

Customers are responsible for providing the correct shipping address.

Chef JP Outdoors is not responsible for:

• Delays due to incorrect or incomplete addresses

• Packages marked as delivered but not received

If a package is returned to us due to an incorrect address, additional shipping charges may apply.

⚠️ Lost or Delayed Packages

If your package appears lost or significantly delayed:

• Contact the shipping carrier first using your tracking number

• If unresolved, contact us at [your email here]

We will assist where possible but cannot guarantee replacements for carrier-related issues.

🛑 Event & Pop-Up Sales

Items purchased at events or pop-up locations are not eligible for shipping and are considered final at the time of purchase.

📩 Questions?

For shipping questions, contact us